Paying back my payday loan

Listed below are the most frequently asked questions we are asked for this section. If your question is not answered on this page either, call customer services on 0871_ 271 6111 (Call charges apply – 10p per minute from BT landlines, mobiles and other providers may vary) or click for Live Chat support.

• How do I pay back my payday loan?
• Can I defer my payment?
• My payday or debit card details have changed
• What if I have problems paying?

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How do I pay back my payday loan?

Easy – we take the agreed repayment amount from your debit card on your next payday – there’s nothing else for you to do.

Can I defer my payment?

Yes, please call us on 0871_ 271 6111. (Call charges apply – 10p per minute from BT landlines, mobiles and other providers may vary)

My payday or debit card details have changed

If your payday has changed, or you have a new debit card, please contact our customer services team on 0871_ 271 6111 (Call charges apply – 10p per minute from BT landlines, mobiles and other providers may vary) as soon as possible and they will make the necessary changes!

What if I have problems paying?

We understand that people’s circumstances can change. If this is the case, you must let us know as soon as possible and we will do our best to help.

The most important things to note are:

• Don’t borrow money you don’t think you can pay back
• Talk to us and we will help as much as possible

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