Customer services

What time are you open?

Our website is up 24 hours a day, 365 days a year!

Our customer service team is available from:

• 08:00 to 20:30 Monday to Friday
• 10:00 to 16:00 on Saturday

During Bank Holidays our customer service team is available from:

• 10:00 to 16:00

Excluding Christmas day and Boxing day.

How can I contact you?

You can contact our customer service team in the following ways:

• Telephone: 0871 271 6111
  (Call charges apply – 10p per minute from BT landlines, mobiles and other providers may vary)
• Email: account.services@paydaycontact.co.uk
• Post:
  Payday UK
  PO Box 255
  Bicester
  Oxfordshire
  OX26 4ZY

Customer enquiry

If you have a question and would like to raise it with us, please complete the short form below.
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Looking for payday loans overseas?

Payday lenders in Finland:

• Risicum.fi
• OKMoney.fi

Payday lenders in Sweden:

• Risicum.se
• OKMoney.se

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Apply by phone

Please quote PDUK when you apply by phone.

Customer services telephone: 0871 271 6111¹ Email: account.services@paydaycontact.co.uk

Credit is subject to status – see Do I qualify for a payday loan for more details. ¹Call charges apply – 10p per minute from BT landlines, mobiles and other providers may vary. Calls may be recorded and monitored for security and training purposes. ²Call charges may apply depending on your telephone provider. PaydayUK is a trading name of MEM Consumer Finance LTD, 6th Floor, 77 Gracechurch Street, London EC3V 0AS. Registration Number: 04786727 Consumer Credit Licence: 539935