PaydayUK are committed to
Responsible lending
'As the national money education charity, we at Credit Action support Payday UK's initiatives and processes encouraging customers to maintain contact with them and strongly recommend customers seek help as soon as possible if they are struggling with their repayments.'
PaydayUK does:
- Offer short term loans focused to the borrowing needs of customers
- Assess that customers can afford loans, and are able to repay them
- Provide clear, transparent customer contracts and communications
- Treat customers in a helpful, courteous manner and deliver high standards of service
- Maintain high levels of customer satisfaction
PaydayUK does not:
- Target people with debt problems
- Lend to people who they believe cannot afford to repay
- Deal with customers if there is any question about their identity or authenticity
Consumer Finance Association
PaydayUK is a member of this trade association which represents the interests of businesses offering short terms loans. The aims of the CFA are to promote responsible lending and borrowing, to keep members up to date on changing legislation and to build relationships with consumer groups, government departments and other financial services organisations. The CFA encourages the highest standards among its members and their staff in terms of transparency, customer service and responsible lending.
