Your feedback is important to us
What our customers say...
Customer satisfaction survey
Auriemma Consulting Group conducted a survey among more than 1,000 MEM customers and found that nine out of ten rated the service as a convenient way to obtain cash quickly to cover unexpected bills or expenses.
Key findings of the Auriemma survey were:
- 86% of existing customers would recommend PaydayUK payday loans to a friend
- 97% of existing customers agree with the statement 'PaydayUK does what they promise to do'
- Customer satisfaction is 94%
- 96% of existing customers think PaydayUK payday loans are a convenient way to obtain cash quickly
- 93% of existing customers find customer service at PaydayUK to be helpful and easy to understand
- 95% of existing customers say that PaydayUK website is clear and easy to understand
- 96% of existing customers say that PaydayUK tells you exactly how much it costs to borrow cash
The general consensus among PaydayUK customers surveyed was that because the service was online, there was no fuss in applying for a loan, which could be completed in a customers' lunch break.
Source: Research data from 2420 web surveys given to non-customers and existing PaydayUK customers in November 2010 by the Auriemma Consulting Group.
Tell us what you think!
If you like our service, please let us know. We would be delighted to hear your thoughts.
Required fields*
Testimonials
We think we are getting it right, but don't take our word for it...
Such a Fantastic hassle free experience! A quick no nonsense application, no paper work and forms to sign, an immediate decision and prompt deposit into my bank account, all handled by polite professional customer service advisors.This is the second time I have used PaydayUK, so once again thank you PaydayUK.
I would like to take a second to let you know that the loan was deposited into my bank account this morning. I would also like to thank you for the speed and efficiency with which the entire process has been carried out. I very much hope to use your excellent service again in the future.In the meantime, thanks again and the season's best wishes to all at PaydayUK.
Just a quick note to say thanks for the quick approval and reasonable charges I now know where to come if I am in a tight situation in the future.
You guys are fantastic, truly you are. I can’t thank you enough for the service you offer, no paperwork, no hassle is fantastic, really helps people like me out. I have told many, many people about PaydayUK because of the excellent service and great customer care.
I just wanted to praise the excellent customer service I had today off two of your agents they were very helpful and understanding.
Whenever I have needed to speak to an advisor, they have always been very polite and courteous which makes a difference to customers and a reason why I have come back. Thanks!
PaydayUK have not only helped me through some difficult times with their cash loans, but also helped build my credit rating. Thank you guys for everything!
Fantastic payday loan service and so fast! People always reply to my emails very quickly. I will definitely tell my friends about this service.
PDUK is the ONLY company to ensure you are completely aware of all charges and costs, and make it easy to defer if you can't pay straight away. Have used them multiple times and think they are great!
I was four days away from flying on my dream holiday with a couple hundred quid less than I hoped, so I applied not expecting miracles but it took less than five minutes. PaydayUK was a godsend. It made my holiday one to remember and the money was in my bank before you could say bon voyage!
It is a great help the way you allow a deferral with out fuss. It is very helpful that you contact me to remind me when my next payment is, especially as I am disabled and you are very helpful both financially and with regards to Customer Service. I would not hesitate passing you on to friends and family if they needed help.
This company I must say is perfect, their staff are very nice and friendly. I also got the amount I asked for and will use them again. This is a must for all.
May I say PaydayUK are just great to deal with, no hassle financial help, superb quality service, no fuss short term loans. I recommend them to anyone seeking services of this nature, first class!
Fantastic service. Your call centre reps are very polite and easy to deal with. Thanks
Your service is great and your staff always professional. I get updates on my payday loan on a regular basis and whenever I have taken out a new loan the money is in my account on that same day. I have recommended your service to friends and family. Thank you PaydayUK.
PaydayUK are the best in payday loans! What a great service, brill!
It was quick and easy. Explained fully. Just like the advert says No hassle or fuss. Quick decision within minutes.
Well done PaydayUK. You're a top service and I appreciate the helpful and kind service, as well as everything you have provided for me. Thanks again.
I have used PaydayUK for a while now and I have been very happy with the service I have received, over email and on the phone. Everyone I have spoken to have been very helpful and answered all questions when asked. I will definitely be recommending this service to friends.
This is the best payday service ever! Having been refused previously elsewhere I thought I would never be able to pay my bill on time but after applying on this site, the money was in my account the next day, no faxing to do whatsoever. Very helpful and excellent fast service. I will definitely be telling everyone I know about what a great service this is. Thank you for all your help.
Just to let you know I am impressed with the ease of using your services, the speed which you process funds and the overall service you give. 5*****. Thanks.
