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Complaints data

Firm Name: Instant Cash Loans Limited
Group: Dollar Financial Uk
Other firms included in this report: None
Period covered in this report: 17 February to 30 June 2016
Brand/trading names covered: The Money Shop, PaydayUK, Payday Express, Robert Biggar, Duncanson & Edwards, TGS Pawnbroker & Ladder Loans

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  Number of complaints opened by volume of business  
Product/Service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Banking and credit cards N/A N/A N/A N/A N/A N/A N/A N/A
Homes Finance N/A N/A N/A N/A N/A N/A N/A N/A
Insurance and pure protection N/A N/A N/A N/A N/A N/A N/A N/A
Decumulation and pensions N/A N/A N/A N/A N/A N/A N/A N/A
Investments N/A N/A N/A N/A N/A N/A N/A N/A
Credit related N/A N/A 3366 2864 N/A N/A 15.6% N/A

 

 

 

Representative Example: £280 borrowed for 3 months. Annual interest rate of 292% (fixed). Total amount repayable is £467.73 in 3 monthly instalments of £155.91. Representative 1169% APR.

Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk.

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