How do I log in?
Please ensure that when logging in you use the email address you registered with us, your date of birth should be in the following format dd/mm/yyyy and then the password you used previously. This must include a capital letter, a number and be a minimum of 8 characters in length. If you have forgotten your password you can use the forgotten password link by clicking here.
Why can't I login?
There can be a number of reasons why you are unable to login to your online account.
Please ensure that when logging in you use the email address you registered with us, your date of birth is in the following format dd/mm/yyyy and the password you used previously.
The password must:
- Include a capital letter
- Include a number
- Be a minimum of 8 characters in length
If you have forgotten your password you can use the forgotten password link by clicking here or calling us on 0330 024 1642. If that still doesn't work then please click here to connect with one of our customer service representatives. Our opening hours are Monday to Friday 8am until 7pm and 9am until 4pm on Saturdays.
Questions about Other General Questions
Help Logging In
What is the refund exercise?
We have recently undertaken a review of our procedures for issuing loan agreements following the introduction of new rules governing consumer credit.
It means that for some customers we may have lent them more than they could afford. Where this is the case, we are making the ‘unaffordable’ portion of their loan(s) interest free.
As part of our review we identified a problem within our administration system where, for some customers between 1st January 2013 and 1st April 2015 we may have charged additional default fees and interest on those fees in error.
How will I know if I am affected by the refund exercise and what should I do next?
We are currently writing to customers who have been affected by the changes in lending regulations with details of their refund. This process is still underway and so it is possible that your refund letter has not been sent yet. Please be assured that we are working hard to get this to you as quickly as we can.
If you would like to contact us, our teams are on hand to answer any questions you may have. You can email the team handling this directly at CET@dfconline.com
- What is the refund exercise?
What if I change my mind about my loan application or received loan?
If you have already received your loan and executed agreement and would like to withdraw, you can do so upto 14 days after you have received your agreement. You will need to repay the principal amount we lent you plus any interest you have accrued to date.
How do I find my reference number?
Your reference number can be found on your original executed loan agreement, sent via email after your funds have been deposited.
If you still cannot locate your agreement number then please click here for loans taken online to use our Live Chat facility, one of our agents will be happy to help. Alternatively please call us on 0330 024 1642.
My question still isn't answered
If you cannot find the answer to your question in our Help Centre, then please either click here to use our Live Chat facility or email us at firstname.lastname@example.org. One of our customer service representatives will be happy to answer your questions.
Alternatively please call us on 0330 024 1642.
- What if I change my mind about my loan application or received loan?