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Help Logging In
How do I log in?

Please ensure that when logging in to your existing customer login area, you use the email address you registered with us, your date of birth should be in the following format dd/mm/yyyy and then the password you used previously. This must include a capital letter, a number and be a minimum of 8 characters in length.

If you have forgotten your password you can use the forgotten password link by clicking here, or you can call us on 0330 024 1642¹.

Why can't I login?

There can be a number of reasons why you are unable to login to your online account.

Please ensure that when logging in you use the email address you registered with us, your date of birth is in the following format dd/mm/yyyy and the password you used previously.

The password must:

  • Include a capital letter
  • Include a number 
  • Be a minimum of 8 characters in length

If you have forgotten your password you can use the forgotten password link by clicking here or calling us on 0330 024 1642¹. Our opening hours are Monday to Friday 8am until 7pm and 9am until 4pm on Saturdays.

Other
What if I change my mind about my loan application or received loan?

Please call us on 0330 024 1642.

If you have already received your loan and executed agreement and would like to withdraw, you can do so upto 14 days after you have received your agreement. You will need to repay the principal amount we lent you plus any interest you have accrued to date.

How do I find my reference number?

Your reference number can be found on your original executed loan agreement, sent via email after your funds have been deposited.

If you still cannot locate your agreement number then please call us on 0330 024 1642.

My question still isn't answered

If you cannot find the answer to your question in our Help Centre, then please email us at account.services@paydaycontact.co.uk. One of our customer service representatives will be happy to answer your questions.

Alternatively please call us on 0330 024 1642.

Representative Example:£300 borrowed for 3 months. Annual interest rate of 292% (fixed). Total amount repayable is £487.71 in 3 monthly instalments of £162.57. Representative 1186% APR.

Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk.

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