Frequently Asked Questions
If you cannot find the answer to your question then please contact us.
- Can I get a short term loan?
To be eligible for a loan you will need to:
- Be over 18 years old
- Be in permanent employment
- Earn more than £500 net per month
- Have a bank account with a valid debit card
- Meet our credit criteria and affordability assessment
- Will a bad credit history affect my loan application?
Not necessarily. We look at each application based upon your recent circumstances.
If you are concerned about your credit report there are several companies, which may offer you the chance to see it for free, such as Experian Credit Expert.
- Do I need a debit card to apply?
We require you to have a debit card in order for us to take your loan repayment.
- Can I have two loans at the same time?
All prior PaydayUK loans have to be repaid before you can apply for another.
- How much can I borrow?
With PaydayUK you could be approved for £100 - £2,000³ as an existing customer (£100 to £650 for new customers). Subject to status and affordability.
If you are looking for a larger amount or to borrow for longer then you could visit our other site Ladder Loans.
- How long can I borrow for?
Our loans can be repaid over 3 to 5 Instalments.
If you require a longer term loan visit our other site Ladder Loans.
- How long does the application take?
Online applications can be completed in minutes if you have all the required information to hand.
- How do I apply?
You can apply either online or by calling us on 0800 280 25001.
For more information on how the application process works click here
- What information do you need?
When filling in our online application form you will need the following information:
- Your name and address
- Your date of birth
- Your contact telephone numbers and email
- Your employment details
- Your income and outgoings
- Your bank account and debit card details
- Why do you need all this information?
We are a responsible short term loan provider and this means that we need to verify that:
- It is you taking out the loan
- You are in permanent employment and able to repay the loan
- We put the money in your account and no-one else's account
- The re-payments are affordable to you
- When will I receive my loan?
We will transfer the funds directly to your account within the hour once your loan is completed2.
It's paid directly into your bank account so you can access it as you would normally take money from your account.
- Can I choose my repayment date?
Repayments will be aligned to your pay date(s). If for some reason this may vary, please let us know and we will endeavour to accommodate your requirements.
- How do I pay back my loan?
Your repayment(s) will be collected automatically using the continuous payment authority on your debit card.
If you choose to cancel this, you will still owe the full balance and any interest on your account and must arrange an alternative repayment method to ensure your account does not go overdue, which could in turn, negatively affect your credit rating.
- How much do I have to repay?
You will have to repay the full amount of credit and interest on your agreed repayment date(s) which is detailed in your pre-contractual information and your loan agreement.
- What is Continuous Payment Authority (CPA) and how does it work?
A CPA is a type of automatic payment that you can set up using your debit card. The authority is linked to the bank account that your debit card is linked to.
A CPA authorises us to withdraw sums from your nominated bank account using a debit card in line with specifically agreed terms. These are fully disclosed and agreed through the loan application process.
Once agreed by you, a CPA allows us to take a series of agreed payments using your debit card without having to seek express authorisation for every payment. CPAs are often also used to collect renewal payments for things like vehicle breakdown services, insurance policies, gym memberships, mobile and broadband services or magazine subscriptions.
CPAs provide an efficient and convenient payment method for you. It is important, however, that you are fully aware of the commitment you are entering into when applying for and accepting the offer of a loan from PaydayUK.
PaydayUK does not accept CPAs linked to credit cards.
- How can Continuous Payment Authority (CPA) be cancelled?
You can cancel your CPA with the bank or card provider or by contacting us directly on 0330 024 1642¹. If you advise the bank or card issuer and they have stopped permission for the payments you should also notify us.
Payment(s) taken prior to cancellation being received will only be considered for full, or part, refund at the discretion of PaydayUK.
If you cancel your authority for the repayment of your loan with us, you will still be responsible for paying any money that you owe including any charges which may accrue. You will need to arrange an alternative means of repayment.
You are responsible for ensuring that any payments sent to us by any means reach us in time for these to be cleared into our bank account and allocated to your loan by the payment date(s).
- What happens if I can't make a payment?
We understand that your personal and financial circumstances can change. If this is the case, you must let us know as soon as possible and we will do our best to help.
Please be aware that non repayment by you may result in us reporting this to the Credit Reference Agencies which may have a negative effect on your credit score.
If you miss your payment, we may charge you a £15 missed payment fee.
If you are having problems making a payment please contact us on 0330 024 1642¹ and we can discuss your payment options.
If you are experiencing financial difficulty, please click the following link where you will find information on non-fee charging agencies that can provide independent advice: Managing your money. Alternatively visit the site of the Financial Conduct Authority (FCA) for advice and useful contact information.
- Can I extend my payment?
We may agree, subject to our credit criteria and affordability assessment and only if requested by you, to renew your loan (when renewing your loan, PaydayUK will issue you with a new agreement), however this option is only available for loans contracted to be repaid in one instalment.
If we agree to renew your loan we will only allow you to renew a maximum of two times dependant upon your affordability. You have two options:
- Pay the interest only. Then on your following payday, you will have to repay the original amount borrowed and a further month's interest.
- Pay the interest owing plus some additional money off your balance. Then on your following payday you will have to repay the remaining balance plus interest (only charged on the remaining balance).
You should consider very carefully that short term loans should only be used for short term financial needs and should not be used for longer term borrowing or if you are in financial difficulty. You must advise us if your circumstances have changed.
Please note: if you fail to sign your new agreement the renewal will be cancelled and full payment will be taken on your contractual repayment date.
For more information please call us on 0330 024 1642¹ or click for Instant Messaging Support to speak to one of our representatives.
- What do I do if I have changed my mind?
You can withdraw from your agreement within 14 days of you signing the loan agreement by contacting us by post, email or telephone on 0330 024 1642¹. If you withdraw from the agreement, you will be required to repay to us the credit, and any accrued interest from the date the credit was provided to the date of repaying it, without delay and in any event within 30 days of the day after the day that you gave notice of your withdrawal.
If you require any further information or explanations from us or wish to ask any questions concerning your credit agreement, please do not hesitate to contact us by email or telephone on 0330 024 1642¹.
- What is a Credit Reference Agency (CRA)?
A CRA collects and maintains information on consumers' and businesses' credit behaviour, on behalf of organisations in the UK.
- Why do you use a Credit Reference Agency (CRA)?
PaydayUK as a responsible lender, will check our own records and we will also contact CRAs to get information on your credit behaviour with other organisations. This will help us make the best possible assessment of your overall situation before we make a decision.
- What is a Fraud Prevention Agency (FPA)?
An FPA maintains and shares information on known and suspected fraudulent activity. Some CRAs also act as FPAs.
- What is the Annual Percentage Rate (APR)?
The APR expresses the interest payable on the loan amount borrowed as well as other charges expressed as an annual rate. The APR allows you to compare the cost of different financial products.
The APR includes factors such as:
- The interest you must pay
- The length of the loan agreement (term)
- The frequency and timing of payments
- The amount of each payment
- Certain fees associated with the loan
- What do I do if my paydate or debit card details have changed?
If your paydate has changed, or you have a new debit card, please contact our customer services team on 0330 024 1642¹ as soon as possible and they will make the necessary changes.